Reservation & Privacy Policies

Check in: 3:00 pm to 9:00 pm.
Departure: 11:00 pm.

The rooms at El Nido Pool & Garden Lodge have a maximum capacity of 5 people; Reservations that exceed this capacity are not accepted.

Your credit card will be used as a guarantee, it will not be charged when booking, you can use fines. Credit cards allowed are Master Card or Visa only.

Rates based on USD $.

Refunds or credits for unused reservations are not accepted, therefore if you have doubts about unforeseen events that may affect your visit to El Nido Pool & Garden Lodge, whether they are health or severe weather conditions, we recommend buying travel insurance that protects you from these unforeseen, here in Costa Rica.

In case of cancellation or no-show, the following penalties will apply for stays from December 1 to 22, from January 7 to April 3 and from April 12 to December 22:

Cancellations more than 30 days in advance: no charges will apply.
Cancellations between 30 and 15 days in advance: we will charge 25% of the total amount.
Cancellations between 8 and 14 days in advance: we will charge 50% of the total amount.
Cancellation request with 7 days or less: we will charge 100% of the total amount.

Non-refundable periods

High season: from December 23 to January 6 and from December 23 to January 6.
Holy Week: April 4 to 11.

* In case of canceling the reservation, El Nido Pool & Garden Lodge will be authorized to charge on my credit card, in accordance with the limitations canceled in these terms and conditions.